Description based on the Specified Commercial Transactions Act
| Seller: | AKANE UTSUNOMIYA Co., Ltd. |
| Representative: | Akane Hasui |
| location: | 3-9-1 Kamiuma, Setagaya-ku, Tokyo 154-0011 |
| telephone number: | 03-3410-3599 |
| Telephone reception hours: | Monday to Friday (excluding holidays) 11:00-18:00 |
| email address: | shop@akane-utsunomiya.com |
| Website: | https://akane-utsunomiya.com/ |
| Sales price: | The price including tax is displayed for each product. |
| Required fees other than the product price: |
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| Product delivery time: | Please allow 3-4 business days from the date of shipment. It will take about 5 to 10 days from the time your order is confirmed. If there will be a delay, we will notify you in advance by email. |
| Payment methods: | Credit card, cash on delivery, bank transfer, Google Pay |
| Returns: | We take every precaution to ensure the quality of the products you purchase, but if the item is damaged or scratched due to poor stitching or an accident during delivery, please contact us within 14 days of receiving the item. We will exchange or refund the item, with shipping costs covered by us. Please note that we cannot accept returns or exchanges for products that have been used or that have been damaged or soiled through the customer's fault. |
| Return period: | Please contact us within 14 days of receiving the product |
| Return shipping fee: | In the case of defective or missing items, we will bear the cost, otherwise the customer will be responsible |
| exchange: | We will only exchange products if they are faulty. |
| cancel: | You can only cancel your order before the product is shipped . |
| Regarding personal information: | Please see the " Privacy Policy " page. |
