Seller: AKANE UTSUNOMIYA Co., Ltd.
Representative: Akane Hasui
location: 3-9-1 Kamiuma, Setagaya-ku, Tokyo 154-0011
telephone number: 03-3410-3599
Telephone reception hours: Monday to Friday (excluding holidays) 11:00-18:00
email address: shop@akane-utsunomiya.com
Website: https://akane-utsunomiya.com/
Sales price: The price including tax is displayed for each product.
Required fees other than the product price:
  • consumption tax
  • Shipping costs to Hokkaido, Kyushu, and Okinawa: 900 yen (excluding tax)
    Domestic regions other than those listed above: 600 yen (excluding tax)
    Free shipping on purchases of 20,000 yen or more (excluding tax)
When introducing payment methods other than credit cards
  • In the case of a bank transfer, a bank transfer fee
  • In the case of cash on delivery, cash on delivery fee
Product delivery time: Please allow 3-4 business days from the date of shipment.
It will take about 5 to 10 days from the time your order is confirmed. If there will be a delay, we will notify you in advance by email.
Payment methods: Credit card, cash on delivery, bank transfer, Google Pay
Returns: We take every precaution to ensure the quality of the products you purchase, but if the item is damaged or scratched due to poor stitching or an accident during delivery, please contact us within 14 days of receiving the item. We will exchange or refund the item, with shipping costs covered by us.
Please note that we cannot accept returns or exchanges for products that have been used or that have been damaged or soiled through the customer's fault.
Return period:
Please contact us within 14 days of receiving the product
Return shipping fee: In the case of defective or missing items, we will bear the cost, otherwise the customer will be responsible
exchange: We will only exchange products if they are faulty.
cancel:
You can only cancel your order before the product is shipped .
Regarding personal information: Please see the " Privacy Policy " page.